OnGuard: How to Fix Wi-Q portals are not coming online after being added to a new COM server

Owned by
Christopher Arnett
, created
Jun 24, 2024
1 min read

 Instructions

Complaint:
Portals are set up in the System Administration.
Portals are configured.
Portals are not coming online.

Hint: Open the communication server logs and there is a device translation error when the portals are polled.

[06/18/2024 11:01:44 (-0700)] Error Creating Device Translator {C69BC774-7600-4BE3-B416-CCEE6A898200}, [-2147221164 (0x80040154)] [356 - WALL 4A]
[06/18/2024 11:01:44 (-0700)] Error Creating Device Translator {C69BC774-7600-4BE3-B416-CCEE6A898200}, [-2147221164 (0x80040154)] [359 - WALL 4D]

 

The Red X in Alarm Monitor shows that the portal is not communicating.

image-20240624-165253.png

 

 

Issue: The BESTWiQInterfaceu.dll file failed to register at install.

Solution: Manually Register the WiQInterfaceu.dll.

  1. Stop the Lenel Communication server.

  2. Run the CMD prompt as administrator and change the directory to C:\Windows\SysWOW64

  3. Enter the following line of text (...Exactly as you see it, including the double quotes):

regsvr32.exe "C:\Program Files (x86)\OnGuard\BESTWiQInterfaceu.dll"

  1. Hit the enter key and wait for the registration success message.

  2. Start the communication server as an application and verify the portals come online as well as the device translation error is no longer there.

Applies To:

Wi-Q Interface 3.02.007 for OnGuard 7.5, 7.6, and 8.0

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