BTSA User Setup/Onboarding Checklist

All accounts necessary to setup an SHDS BTSA

 Necessary Access:

• AD3 “Mothra” Managed admin account

  • https://servicehub.ucdavis.edu/servicehub/?id=ucd_cat_item&sys_id=dfa48d39138707003527bd122244b044

  • Once created, add ad3 admin account to SH-Admins managed groups

• Admin uInform:

  • https://servicehub.ucdavis.edu/servicehub?sys_id=45f56861977af9904649705ef053af33&id=ucd_kb_article&sysparm_rank=1&sysparm_tsqueryId=bb4b04741bbc8e904690ea04604bcb02

• ServiceNow license

  • https://servicehub.ucdavis.edu/servicehub?id=ucd_cat_item&sys_id=3c1d8f85137eb20093625dcf3244b001

• Infoblox Access

  • Send access request to the NOC (ITHelp@ucdavis.edu)

• Watchguard

  • VPN user creation

    • Setup user on Watchguard Firewall

• PRTG Monitor Access

• MagicInfo Access

• Door Access Systems

  • Lenel OnGuard

  • Onity

• SHDS SCCM Access

• Adobe Admin Access

  • https://servicehub.ucdavis.edu/servicehub?id=ucd_cat_item&sys_id=864580c8db0b2f40ae383ede7c961946&ref=07cbfb4d1b5f58103f4286ae6e4bcb39

  • Reach out to Martin Robles or Kevin Loenker (if necessary, they are owners in the managed group)

• CBORD Access

  • Simphony (EMC)

    • Admin Access w/ POS PIN

    • Install Software

• 1Password

  • Assign a license for personal vault and add to BTSA vault

  • Add to managed group as a manager (submit request to an owner, will use mothra managed account)

• ATR (Authorized Telephone Representative)

  • Needs a phone number

• Jamf Access

• Confluence Access

  • License required (Sandro)

• BigFix

  • Use mothra managed account to access

• Keywatcher

  • Manager to request login

• Bomgar

  • Request access from form: https://servicehub.ucdavis.edu/servicehub?id=it_catalog_content&sys_id=59b813481b6718503f4286ae6e4bcba9

• StarRez access

• Dell Premier

  • Send email to shelby.dorn@dell.com to request user account

• O365 Admin

• On-Prem Admin

• Procurify

  • Send email to Finance team to request account

Mandatory Training:

• Cyber Security

  • https://lms.ucdavis.edu

• Safe Driving

  • https://lms.ucdavis.edu

• PCI Credit Handling/Cash Handling

  • https://lms.ucdavis.edu

• ServiceNow Training (required to access)

  • Training links sent when ServiceNow License is assigned

• FERPA Training

  • https://lms.ucdavis.edu

Campus IT Groups to Join:

https://iet.ucdavis.edu/it-governance-committees-and-special-interest-groups

• TSP

  • TSP meetings are held the second Friday of each month

  • https://servicehub.ucdavis.edu/servicehub?id=it_catalog_content&sys_id=7f49e55d1b9798103f4286ae6e4bcba2

  • https://iet.ucdavis.edu/tsp

• Campus IT Security Committee

  • 1st Tuesday of every month at 10 a.m.

  • https://iet.ucdavis.edu/events/it-security-committee-meeting-0

• Campus IT Services Committee

  • 4th Tuesday of every month at 10 a.m.

  • https://iet.ucdavis.edu/it-governance-committees-and-special-interest-groups

• ServiceNow User’s Group

  • Every third Thursday of the month (via zoom)

  • Contact ietitsm@ucdavis.edu to be added to the meeting invite.

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