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How to create an SHDS change request

How to create an SHDS change request

Owned by Andrew Walker, created
Last updated: May 05, 2025

To track change requests we use an customized Approvals template in Teams. Here is how to create and fill out a change request using this template.

 Instructions

  1. First, navigate in Teams to the Change Requests Channel for the SHDS | Computer Services Group team.

    image-20250505-202812.png
    Change Requests channel

  2. Once there, click on Start a post.

    image-20250505-202937.png
    Starting a new post

  3. Then click on the '+' sign and then Approvals

    image-20250505-203354.png
    Navigating to the Approvals templates

  4. Click on the Change Request template

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    Loading the SHDS Change Request template

  5. Give the change request a title, add the approvers and include a description. Do not include yourself as one of the approvers.

    image-20250505-212319.png

  6. Scroll down to continue to fill out the form, providing the urgency level, risk level, upgrade and rollback plans

    image-20250505-205900.png
    The Change request form

  7. Last, provide the requested time window and add the start time in the notes along with any other useful notes

    image-20250505-210051.png
    The completed form

  8. Click on the Send button to Post your Change Request

  9. Once all approvers have signed off on the change request, you may then proceed.

While the note about approvers says that Jerry, Martin, Eddie and Andrew are the standard approvers, I recommend adding Chris, Eddie, and Andrew along with Jerry and Martin.

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