Biweekly Trainer's Meeting Agenda & Notes 06-29-11

Agenda/Notes:

Send email to jmjohnstone@ucdavis.edu know if you'll need to dial in and I'll set up the Toll-free ReadyTalk line: 866-740-1260, access code 7545991

Topics

1. Update Test Plan for CLE

• Get test plan updates from Steve (Google Doc); share with others by 6/30

2. Training schedule issues
     a. End of Spring Quarter issues

• a couple of drop-ins last week

     b. Start of Summer Session issues

• No one for drop-ins this week.
• Steve met with Pat B; she would like % scoring summations by category by Student (checkbox in Attributes & Grades called Category summaries) (was in MyUCD); but she says she understands the Gradebook GRBK-686

     c. Documentation Updates

         1. Revise Training and Support Documentation first SS-332

         Goals: 

         1. Revamp/re-organize how we do documentation

         2. Incorporate testing changes into the documentation update process

   

3. Remedy or RSN Ticket Status
     a. Remedy ticket HD0000000216444

• Not for Steve/Fernando
• Dave will review.

     b. Steve focus on Pending and Work In Progress tickets

• Has 5 assigned tickets to work on first

4. SmartSite Support Plan - see project plans
   a. Need to communicate to customer when issue is being escalated - need canned response for this - Add to T&R agenda and discuss.

5. Communication Tasks
    a. Camtasia - Steve
    b. See Jira Tickets below - Joyce changed blockers to critical
    c. Fernando - SS-276; posted comment Fernando will review document and have Kirk post.

Past Action Items:

1. Continue to clean up Jira tickets.
2. Posted changes to CMDCOM-11 on 10/14 for Middleware to complete these changes: due from Middleware Feb 2011.
3. Posted another comment (on 2/22) to Kirk SAK-549 - Kirk to see if this was still planned:  Where is the request for stuID in roster and pictures?

Real-time list of Blocker & Critical tickets for next production release