Biweekly Trainer's Meeting Agenda & Notes 04-06-11

Agenda/Notes:

Send email to jmjohnstone@ucdavis.edu know if you'll need to dial in and I'll set up the Toll-free ReadyTalk line: 866-740-1260, access code 7545991

Attendees: Joyce, Steve, Dave, Fernando

Topics

1. Testing for Sakai 2.7.2
     a. April 8 is due date for 2.7.2 TEST - Steve/Fernando can test next week if it's ready.

2. Training schedule issues

     a. for Steve - do workshops on Tuesday
     b. for Fernando - one workshop a week and three drop-ins; and then one-on-ones as needed.
     c. Start of Quarter issues - Kirk found  a bug (SS-308) people can be added as guests using their UCD emails if the lookup process failed
     d. Larger vision for training and support as user experience evolves - Joyce sent email to Liz to see how to go forward on this (6/29 no response and Liz left May 2011)

2. Remedy or RSN Ticket Status
     a. Problem Statement for Letter Grades - GRBK-853 and GRBK-890 - not needed this is now part of GB2 QA Code review
     b. Steve focus on Pending and Work In Progress tickets instead of assigned.

3. SmartSite Support Plan - see project plans
   Need to communicate to customer when issue is being escalated - need canned response for this - Add to T&R agenda and discuss.

4. Communication Tasks
    a. TSP Qtrly Meeting 4/14 - upgrades & downtime; Steve will do this and we will meet to plan communications.
    b. See Jira Tickets below - Joyce changed blockers to critical
    c. Fernando - SS-276; posted comment Fernando will review document and have Kirk post.

Past Action Items:

1. Continue to clean up Jira tickets.
2. Posted changes to CMDCOM-11 on 10/14 for Middleware to complete these changes: due from Middleware Feb 2011.
3. Posted another comment (on 2/22) to Kirk SAK-549 - Kirk to see if this was still planned:  Where is the request for stuID in roster and pictures?

Real-time list of Blocker & Critical tickets for next production release