Troubleshooting Dining iPads

When troubleshooting dining iPads, you may come across the following errors. If these error messages display, the transaction has not processed.

• Unsuccessful: Low Balance: There is not enough Aggie Cash to cover total transaction. Have customer contact Meal Card Office.

• Unsuccessful: Account Invalid: customer does not have a meal plan that supports Aggie Cash. Have customer contact Meal Card Office.

• Unsuccessful: Invalid Transaction: Web sales app does not support the type of transaction performed. Have customer contact Meal Card Office.

• Not on System: The customer’s card # does not match any accounts in the system. Have customer contact Meal Card Office.

• Bad Issue Number: The customer’s card # matches an old card that is no longer active in the system. Have customer contact Meal Card Office.

• Card Swiped: Card reader recognized a card was swiped however web sales did not process. if message still displays after performing basic troubleshooting steps:

Here are some troubleshooting steps you can take

1. Check that the card reader is connected

2. Check that you are connected to Eduroam Wi-Fi and Cellular connection is turned on

3. Check that no other app(s) are open

4. Exit odyssey web sales and log back in – there are two places both use the same information

• From the Odyssey app: Settings Credentials enter username and password

• From the Odyssey app: Home page enter username and password

5. Meal Equivalency only accepted at Sage St. Café & Market for students on the Green 9 Swipes per week. No exceptions.

For errors related to customer meal plan card/account refer them to the Meal Card Office, Segundo Service Center, 3^rd Floor, RM3100, so their issue can be resolved.

The Meal Card office hours are Monday – Friday 9:00am – 4:00pm

Phone: (530) 752-6335

For the following issues:

• Food Trucks contact Rich Sheasley with details of what happened

• Le Crepe, BanginBowls & IFC contact Steve Ram with details of what happened.

• Campus Bookstore contact Brandee Gillmore with details of what happened.