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UC Davis Sakai Pilots
MyUCDavis Demographics Data
Tests & Quizzes Functional Design
Teaching and Learning for practical applications, feature requests, concerns, training, etc.
Research and Collaboration for research applications, audience analysis, online resources, etc.
Personal Workspaces for Potential Uses, User Suggestions, and Concerns.
Class and Project Site Requests
Sakai Resources

Training and Support: Strategy and Tactics

This section is focused on the training and support models that need to be developed in support of the Fall 2006 roll-out.

Training Program Ideas

  • Training strategy and goals
  • Key training messages
  • Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Online Video Tutorials (Captivates) | Classes | etc.
  • Schedule: Training| Demos & Presentations | Orientation sessions|etc.
  • Assessment: Training metrics| etc.
  • Remedy Training/Practice: ITX + ETPs + Faculty Support
    • Fridays will probably still be fine, but she won't know until next week.
    • Set up three tentative dates.
  • Begin Sakai training with TSCs
    • 6 - 10 one-hour training sessions
    • Ask CS about survey of TSCs: what type of support they supply.
    • Ann Mansker can tell us who's doing academic support 300-odd
  • Train Support Staff to Support Sakai
    • Users can self-register for Jira on the national site
  • Sakai Admins Training
  • Start/end of term are bad/busy times for ITX
  • Fridays best: ? day for each of two groups
  • Spring: only one new pilot, mostly working with it on their own and with ETP
  • Summer: SITT
  • If ITX had access to drafted Tech Tips, they could go in and play with it.
  • Training mid/late-Spring quarter, pre-grading

Fall Sakai Workshop Schedule

Download the Fall Sakai workshop schedule

SmartSite Workshop Training Materials

...

Training and Support

Features Guide

Features guide comparing MyUCDavis and various versions of Sakai/SmartSite

Winter 2007 Faculty Support Workshop Schedule

Spring 2007 workshop schedule 

Winter 2007 workshop schedule

SmartSite Workshop Training Materials

Teaching with SmartSite: An Introduction
PowerPoint

Teaching with SmartSite: An Advanced Workshop
PowerPoint

Grading Workflow in SmartSite
PowerPoint

Crash Course for New SmartSite Owners
PowerPoint

Older workshop slides

Introduction to Teaching with SmartSite
PowerPoint

Advanced Teaching with SmartSite
PowerPoint

...

SmartSite Course/Site Owners Followup Spreadsheet

Spreadsheet

...

Tracking

...

Spreadsheets

Faculty tracking Spreadsheet

Workshops and Presentations

Other

...

Training Handouts

Wiki Quick Start Guide: PDF - DOC 

What can I do with SmartSite's wiki?

What can I do with SmartSite's modules?

What can I do with SmartSite's discussion forums?

What can I do with SmartSite's Tests & Quizzes tool?

What can I do with SmartSite's chat room?

Blogging tools and selected bibliography

Ten Reasons to Use SmartSite with Research

...

Process for Setting Up and Giving SmartSite Workshops

Support Strategy

  • Support strategy and goals
  • Key support messages
  • Support resources:
    • Remedy 3 Tier Support Plan (DRAFT: 3/28/06).
    • IT Express: Role and responsibilities | etc.
    • Teaching Resources Center: Role and responsibilities | etc.
    • Departmental technology support: Role and responsibilities | etc.
    • Other key contacts: TBD | TBD
  • Support Schedule
  • Task List
  • Assessment: Support metrics| etc.
  • See VetMeds QuickTips example at http://vetpda.ucdavis.edu/sakai/PilotStudentQuickTips.pdf

Important Information

Concerns

  • When do we announce that ITX is available for Sakai support?
  • Need to define which type of support will be available.
  • Unicon training didn't tell ITX staff how to troubleshoot Sakai.
  • See when we have our practice if we can use the "Solution" portion of Remedy.
  • According to FMFP participant, if they can't solve their poblem in a day they will give up. Their free time is highly structured and there's now ay they can wait longer than a day to get something done.

Possible Site Structure/Breakdown

  • Free workshops
  • Feature demonstrations
  • Pedagogical support: Campus teaching and learning centers
  • Help documentation
  • Getting help

Training Implementation and Events

Event

Date

Location

Description

Demonstrators

Sakai Demos

4/6/06

Olson 53A

Introduced Sakai to new audience: GSI and Faculty who teach languages (ESL and non-English). Gave brief PPt overview. UC Consortium for Language and Lit Director Robert Blake showed (competing) CMS, Moodle.

Nancy Olson, Andy Jones, Robert Blake

Sakai Workshop VideosSakai Workshop Videos

Workshops by Bev Crane:

Online Workshop for Bodega Bay (Dec. 6, 2006): Breeze
Introduction to Teaching with SmartSite (Dec. 8, 2006): Real Media - Windows Media Player
SmartSite Communication Tools Workshop (Dec. 1, 2006): Real Media - Windows Media Player
Organizing Your Research Projects Using SmartSite (Oct. 27, 2006): Real Media - Windows Media Player

Workshops by Nancy Olsen:

...

See also the list of videos on the SmartSite "Sakai Pilot" Site: https://smartsite.ucdavis.edu/access/content/group/e49c3d54-a6f7-47e8-8057-79575bc2c611/Training%20Presentation%20Recordings.html

Support Strategy -
I believe this is what we decided in our Team Lead's meeting April 17, 2006
4 primary strategies of support for faculty

...

Support and Training Archive

Archived notes and links from early Sakai implementation: Support and Training Archive