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Scheduled Test Date/Time: TBD - the Remedy side is currently in development-do NOT test prematurelyWednesday, June 13, 11:00am
Test 1: Contact Us from SmartSite login screen
- Go to the login screen, but do not log in. Click on the Contact Us button and verify that a new window opens.
- Verify that the new window displays the IT Express Contact Us form which includes Summary and Description data entry fields and a Submit button.
- Verify that the text is spelled correctly and makes sense to the user.
- Verify that the Contact Us link returns the user to the same form (link is useful for other systems - although redundant here it must not break.)
- Verify the UCD link sends the user to UC Davis website.
- Verify the IET link sends the user to the IET website.
Test 2: Contact Us from specific tool
This test verifies that the proper information is being sent to the Remedy system. Split up the list of Smartsite tools amongst available testers so that we're not flooded with too much data.
Remedy options listed, but not included in this test are: Authentication, SCORM, Site Request, Undetermined, Web Development, WebDav
- To prepare, cut and past the following table into a Word doc or use this Excel table.
- Log in and navigate to the each tool listed in the description. Add the tool tools if necessary to complete this step. Select to access all the tools in the list. You are encouraged to access different sites for some of these tools as well, although you only need to test Contact Us from each tool once.
- Note: Test Message Center (from existing courses) AND Messages and Forums from a new course, if possible.
- After accessing the tool, select the Contact Us button and verify the new window opens.
- Enter/cut & paste the text in the following table in the fields specified; do not deviate from this test as we're verifying that the correct information is reported to the correct fields from SmartSite to Remedy.
- Select Submit to send your message.
- When you receive the onscreen response, note the ticket or case number at the end of the message. Write that number down in the Word or Excel file next to the tool you are testing.
- From a tool of your choice, select Contact Us. Select the Contact Us link at the top of the form. Enter " Testing Contact Us Refresh" in the Summary and the name of the tool you accessed in the Description fields. Write down the case/ticket number after submission.
- Log out and select Contact Us again. Enter "Testing Undetermined" in the Summary and "Not Logged in" in the Description fields. Write down the case/ticket number.
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Summary | Description | Ticket # |
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Testing Announcements | Announcements |
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Testing Assignments with Grades | Assignments with Grades |
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Testing Assignments without Grades Assignments without GradesChat | Chat Room |
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Testing Drop Box | Drop Box |
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Testing Email Archive | Email Archive |
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Testing Forums | Forums |
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Testing Gradebook | Gradebook |
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Testing Help | Help |
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Testing Mailtool | Mailtool |
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Testing Message Center | Message Center |
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Testing Messages | Messages |
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Testing Modules | Modules |
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Testing News | News |
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Testing Podcasts | Podcasts |
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Testing Polls | Polls |
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Testing Post 'Em | Post 'Em |
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Testing My Workspace - Profile | Profile |
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Testing Resources | Resources |
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Testing Roster | Roster |
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Testing Schedule | Schedule |
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Testing Section Info | Section Info |
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Testing Site Info | Site Info |
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Testing Support and Training | Support and Training |
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Testing Syllabus | Syllabus |
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Testing Tests and Quizzes | Tests and Quizzes |
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Testing Web Content | Web Content |
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Testing Wiki | Wiki |
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Test 3: Contact Us as non-authorized user
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Testing Contact Us Refresh | Your tool |
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Testing Undetermined | Not Logged in |
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When you complete this portion of the test, attach your .doc or .xls file to the Jira. Your results will be forwarded to the IET Remedy team rep for review to determine if we are getting the desired results.
Post your Test 1 test results and attachment to: SAK-653