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Description
Bomgar is Ian IET a Customer Support tool for chat support, remote access to clients' computers, and system administration for IET supported departments. It can be accessed by our clients at http://support.ucdavis.edu or http://itexpress.ucdavis.edu. We use the The Bomgar Representative Console is used to interact with clients' machines. Once your account for Bomgar has been established you will need to login first here: https://support.ucdavis.edu/login and proceed to download the Bomgar Representative Console for your respective Operating System.
Service Manager
Subject Matter Experts
Escalation Path
All escalations service or account related should go to Mike Loranc who can then resolve or triage appropriately.
Access Requirements
The IT Express Bomgar administrator will need to create a user account through the Bomgar Administration Console. The Bomgar Representative Console must also be installed on the technician's machine.
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