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This test verifies that the proper information is being sent to the Remedy system. Split up the list of Smartsite tools amongst available testers so that we're not flooded with too much data.
Remedy options listed, but not included in this test are: Authentication, SCORM, Site Request, Undetermined, Web Development, WebDav

  1. To prepare, cut and past the following table into a Word doc or use this Excel table.
  2. Log in and navigate to the tool listed in the description. Add the tool if necessary to complete this step. Select the Contact Us button and verify the new window opens.
  3. Enter the text in the following table in the fields specified; do not deviate from this test as we're verifying that the correct information is reported to the correct fields from SmartSite to Remedy.
  4. Select Submit to send your message.
  5. When you receive the onscreen response, make sure that you

Summary

Description

Ticket #

Testing Announcements

Announcements

 

Testing Assignments with Grades

Assignments with Grades

 

Testing Assignments without Grades

Assignments without Grades

 

Testing Drop Box

Drop Box

 

Testing Email Archive

Email Archive

 

Testing Gradebook

Gradebook

 

Testing Message Center

Message Center

 

Testing Modules

Modules

 

Testing News

News

 

Testing Profile

Profile

 

Testing Resources

Resources

 

Testing Roster

Roster

 

Testing Schedule

Schedule

 

Testing Section Info

Section Info

 

Testing Site Info

Site Info

 

Testing Syllabus

Syllabus

 

Testing Tests and Quizzes

Tests and Quizzes

 

Testing Web Content

Web Content

 

Testing Wiki

Wiki

...

 

Post your test results indicating either a pass or a fail with details to: SAK-653