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Scheduled Test Date/Time: TBD - the Remedy side is currently in development-do NOT test prematurelyWednesday, June 13, 11:00am
Test 1: Contact Us from SmartSite login screen
- Go to the login screen, but do not log in. Click on the Contact Us button and verify that a new window opens.
- Verify that the new window displays the IT Express Contact Us form which includes Summary and Description data entry fields and a Submit button.
- Verify that the text is spelled correctly and makes sense to the user.
- Verify that the Contact Us link returns the user to the same form (link is useful for other systems - although redundant here it must not break.)
- Verify the UCD link sends the user to UC Davis website.
- Verify the IET link sends the user to the IET website.
Test 2: Contact Us from specific tool
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- To prepare, cut and past the following table into a Word doc or use this Excel table.
- Log in and navigate to each tool listed in the description. Add the tools if necessary to access all the tools in the list. You are encouraged to access different sites for some of these tools as well, although you only need to test Contact Us from each tool once.
- Note: Test Message Center (from existing courses) AND Messages and Forums from a new course, if possible.
- After accessing the tool, select the Contact Us button and verify the new window opens.
- Enter/cut & paste the text in the following table in the fields specified; do not deviate from this test as we're verifying that the correct information is reported to the correct fields from SmartSite to Remedy.
- Select Submit to send your message.
- When you receive the onscreen response, note the ticket or case number at the end of the message. Write that number down in the Word or Excel file next to the tool you are testing.
- From a tool of your choice, select Contact Us. Select the Contact Us link at the top of the form. Enter " Testing Contact Us Refresh" in the Summary and the name of the tool you accessed in the Description fields. Write down the case/ticket number after submission.
- Log out and select Contact Us again. Enter "Testing Undetermined" in the Summary and "Not Logged in" in the Description fields and enter . Write down the case/ticket number.When you complete this portion of the test, attach your .doc or .xls file to the Jira.
Summary | Description | Ticket # |
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Testing Announcements | Announcements |
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Testing Assignments | Assignments with Grades |
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Testing Chat | Chat Room |
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Testing Drop Box | Drop Box |
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Testing Email Archive | Email Archive |
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Testing Forums | Forums |
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Testing Gradebook | Gradebook |
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Testing Help | Help |
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Testing Mailtool | Mailtool |
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Testing Message Center | Message Center |
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Testing Messages | Messages |
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Testing Modules | Modules |
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Testing News | News |
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Testing Podcasts | Podcasts |
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Testing Polls | Polls |
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Testing Post 'Em | Post 'Em |
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Testing My Workspace - Profile | Profile |
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Testing Resources | Resources |
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Testing Roster | Roster |
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Testing Schedule | Schedule |
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Testing Section Info | Section Info |
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Testing Site Info | Site Info |
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Testing Support and Training | Support and Training |
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Testing Syllabus | Syllabus |
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Testing Tests and Quizzes | Tests and Quizzes |
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Testing Web Content | Web Content |
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Testing Wiki | Wiki |
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Testing Contact Us Refresh | Your tool |
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Testing Undetermined | Not Logged in |
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When you complete this portion of the test, attach your .doc or .xls file to the Jira. Your results will be forwarded to the IET Remedy team rep for review to determine if we are getting the desired results.
Post your Test 1 test results indicating either a pass or a fail with details and attachment to: SAK-653