Page Comparison

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1. To prepare, cut and past the following table into a Word doc or use this Excel table.
2. Log in and navigate to the each tool listed in the description. Add the tool tools if necessary to complete this step. Select access all the tools in the list. You are encouraged to access different sites for some of these tools as well, although you only need to test Contact Us from each tool once.
   • Note: Test Message Center (from existing courses) AND Messages and Forums from a new course, if possible.
3. After accessing the tool, select the Contact Us button and verify the new window opens.
4. Enter/cut & paste the text in the following table in the fields specified; do not deviate from this test as we're verifying that the correct information is reported to the correct fields from SmartSite to Remedy.
5. Select Submit to send your message.
6. When you receive the onscreen response, note the ticket or case number at the end of the message. Write that number down in the Word or Excel file next to the tool you are testing.
7. Log out and select Contact Us again. Enter "Testing Undetermined" in the Summary and "Not Logged in" in the Description fields and enter the case/ticket number.
8. When you complete this portion of the test, attach your .doc or .xls file to the Jira.

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