UC Davis Sakai Pilots
MyUCDavis Demographics Data
Tests & Quizzes Functional Design
Teaching and Learning for practical applications, feature requests, concerns, training, etc.
Research and Collaboration for research applications, audience analysis, online resources, etc.
Personal Workspaces for Potential Uses, User Suggestions, and Concerns.
Class and Project Site Requests
Sakai Resources
Training and Support: Strategy and Tactics
This section is focused on the training and support models that need to be developed in support of the Fall 2006 roll-out.
Training Program Ideas
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- Fridays will probably still be fine, but she won't know until next week.
- Set up three tentative dates.
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- 6 - 10 one-hour training sessions
- Ask CS about survey of TSCs: what type of support they supply.
- Ann Mansker can tell us who's doing academic support 300-odd
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- Users can self-register for Jira on the national site
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Winter 2007 Faculty Support Workshop Schedule
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Introduction to Teaching with SmartSite
PowerPoint
Advanced Teaching with SmartSite
PowerPoint
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- Support strategy and goals
- Key support messages
- Support resources:
- Remedy 3 Tier Support Plan (DRAFT: 3/28/06).
- IT Express: Role and responsibilities | etc.
- Teaching Resources Center: Role and responsibilities | etc.
- Departmental technology support: Role and responsibilities | etc.
- Other key contacts: TBD | TBD
- Support Schedule
- Task List
- Assessment: Support metrics| etc.
- See VetMeds QuickTips example at http://vetpda.ucdavis.edu/sakai/PilotStudentQuickTips.pdf
Important Information
Concerns
- When do we announce that ITX is available for Sakai support?
- Need to define which type of support will be available.
- Unicon training didn't tell ITX staff how to troubleshoot Sakai.
- See when we have our practice if we can use the "Solution" portion of Remedy.
- According to FMFP participant, if they can't solve their poblem in a day they will give up. Their free time is highly structured and there's now ay they can wait longer than a day to get something done.
Possible Site Structure/Breakdown
- Free workshops
- Feature demonstrations
- Pedagogical support: Campus teaching and learning centers
- Help documentation
- Getting help
Training Implementation and Events
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See Also the list of videos on the SmartSite "Sakai Pilot" Site:
https://smartsite.ucdavis.edu/access/content/group/e49c3d54-a6f7-47e8-8057-79575bc2c611/Training%20Presentation%20Recordings.html
Support
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