Training and Support: Strategy and Tactics
This section is focused on the training and support models that need to be developed in support of the Fall 2006 roll-out.
Training Program Ideas
- Training strategy and goals
- Key training messages
- Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Online Video Tutorials (Captivates) | Classes | etc.
- Schedule: Training| Demos & Presentations | Orientation sessions|etc.
- Assessment: Training metrics| etc.
- Remedy Training/Practice: ITX + ETPs + Faculty Support
- Fridays will probably still be fine, but she won't know until next week.
- Set up three tentative dates.
- Begin Sakai training with TSCs
- 6 - 10 one-hour training sessions
- Ask CS about survey of TSCs: what type of support they supply.
- Ann Mansker can tell us who's doing academic support 300-odd
- Train Support Staff to Support Sakai
- Users can self-register for Jira on the national site
- Sakai Admins Training
- Start/end of term are bad/busy times for ITX
- Fridays best: ? day for each of two groups
- Spring: only one new pilot, mostly working with it on their own and with ETP
- Summer: SITT
- If ITX had access to drafted Tech Tips, they could go in and play with it.
- Training mid/late-Spring quarter, pre-grading
Support Strategy
- Support strategy and goals
- Key support messages
- Support resources:
- Remedy 3 Tier Support Plan (DRAFT: 3/28/06).
- IT Express: Role and responsibilities | etc.
- Teaching Resources Center: Role and responsibilities | etc.
- Departmental technology support: Role and responsibilities | etc.
- Other key contacts: TBD | TBD
- Support Schedule
- Task List
- Assessment: Support metrics| etc.
- Review [** See VetMeds QuickTips example at http://vetpda.ucdavis.edu/sakai/PilotStudentQuickTips.pdf
Important Information
Concerns
- When do we announce that ITX is available for Sakai support?
- Need to define which type of support will be available.
- Unicon training didn't tell ITX staff how to troubleshoot Sakai.
- See when we have our practice if we can use the "Solution" portion of Remedy.
- According to FMFP participant, if they can't solve their poblem in a day they will give up. Their free time is highly structured and there's now ay they can wait longer than a day to get something done.
Possible Site Structure/Breakdown
- Free workshops
- Feature demonstrations
- Pedagogical support: Campus teaching and learning centers
- Help documentation
- Getting help
Training Implementation and Events
Event |
Date |
Location |
Description |
Demonstrators |
---|---|---|---|---|
Teaching and Technology Demonstration |
4/6/09 |
Olson 53A |
Introduced Sakai to new audience: GSI and Faculty who teach languages (ESL and non-English). Gave brief PPt overview. UC Consortium for Language and Lit Director Robert Blake showed (competing) CMS, Moodle. |
Nancy Olson, Andy Jones, Robert Blake |