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Training and Support: Strategy and Tactics
Training Program
- Training strategy and goals
- Key training messages
- Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Captivates | Classes | etc.
- Schedule: Training| Demos & Presentations | Orientation sessions|etc.
- Assessment: Training metrics| etc.
Support Strategy
- Support strategy and goals
- Key support messages
- Support resources:
**IT Express: Multi-tiered support | Front line for support
**Departmental support: Role and responsibilities | etc.
- Support Schedule
- Task List
- Assessment: Support metrics| etc.