Training and Support: Strategy and Tactics
Training Program
- Training strategy and goals
- Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Captivates |Classes | etc.
- Schedule: Training| Demos & Presentations | Orientation sessions|
Support Strategy
- Service Goals
- Support Goals
- Key Messages
- Target Audiences
- Core audience
- Secondary audience
- Enablers
- Support Implementation
**IT Express: Multi-tiered support | Front line for support- Key Contacts
- Support Schedule
- Task List
- Benchmarks
Organization of support: Typical faculty members who use educational technology get their support from multiple providers.
- Identify clearly which provider is responsible for what support