Training and Support: Strategy and Tactics
Training Program
- Strategy and goals
- Tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Captivates |Classes | etc.
- Timeline
IT Express
- Multi-tiered support
- Front line for support
Support Strategy
-
- Service Goals
- Support Goals
- Key Messages
- Target Audiences
- Core audience
- Secondary audience
- Enablers
- Support Implementation
- Primary Tactics
- Secondary Tactics
- Key Contacts
- Support Schedule
- Task List
- Benchmarks
Organization of support: Typical faculty members who use educational technology get their support from multiple providers.
- Identify clearly which provider is responsible for what support