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All escalations service or account related should go to Mike Loranc IET Service Management who can then resolve or triage appropriately.
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The Bomgar administrator will need to create a user account through the Bomgar Administration Console. The Bomgar Representative Console must also be installed on the technician's machine. The Bomgar console may be downloaded/installed by logging into Bomgar > Bomgar Representative Console.
Bomgar Procedures
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