Page Comparison

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1. Log into the Bomgar Representative Console.
2. From the main interface, click "Start..."
3. Under the "Share Session Key" heading, click the button for "Generated Session Key."
4. A drop down will provide you with a seven (7) digit session key.

IT Express Supported Department

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Using the Bomgar Button

A Bomgar Button deployed department should have a folder on their desktop for technical support. 

1. Have the customer locate  the "IET Bomgar Support" folder on their desktop.
2. Within the folder is a shortcut for the web ticket submission form along with a Bomgar button. Double click the Bomgar button.
3. The customer will have two options. Enter a session key or Start a chat. Either of these will allows the client to connect to Bomgar.
   1. Enter a session key. 
      1. When you generate a session key (Described above), it will create a direct connection to your personal queue. 
      2. Provide the customer with the session key, and have them click submit.
      3. After the computer is connected, you'll see a pop-up in the lower right of your computer that a new session is available in your personal.
      4. Open your Bomgar Representative Console to view the queue.
      5. Double click the appropriate session to begin support.
   2. Start a Chat.
      1. When the customer clicks this option, they will be entered into the IT Express General Queue.
      2. After the computer is connected, you'll see a pop-up in the lower right of your computer that a new session is available in IT Express.
      3. Open your Bomgar Representative Console to view the queue.
      4. Double click the appropriate session to begin support.
         *NOTE: Start a chat may delay service to the customer because an existing representative may pick up your support session because it appears as a new chat notification to everyone.
4. Once you have opened the support session in the queue, you'll enter the support interface.

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