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  • Free workshops
  • Feature demonstrations
  • Pedagogical support: Campus teaching and learning centers
  • Help documentation
  • Getting help

Support Strategy

  • Support strategy and goals
  • Key support messages
  • Support resources:
    • Remedy 3 Tier Support Plan (DRAFT: 3/28/06).
    • IT Express: Role and responsibilities | etc.
    • Teaching Resources Center: Role and responsibilities | etc.
    • Departmental technology support: Role and responsibilities | etc.
    • Other key contacts: TBD | TBD
  • Support Schedule
  • Task List
  • Assessment: Support metrics| etc.
  • See VetMeds QuickTips example at http://vetpda.ucdavis.edu/sakai/PilotStudentQuickTips.pdf

Training Implementation and Events

Event

Date

Location

Description

Demonstrators

Sakai Demos

4/6/06

Olson 53A

Introduced Sakai to new audience: GSI and Faculty who teach languages (ESL and non-English). Gave brief PPt overview. UC Consortium for Language and Lit Director Robert Blake showed (competing) CMS, Moodle.

Nancy Olson, Andy Jones, Robert Blake