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- Training strategy and goals
- Key training messages
- Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Captivates | Classes | etc.
- Schedule: Training| Demos & Presentations | Orientation sessions|etc.
- Assessment: Training metrics| etc.
Support Strategy
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- Support Goalsstrategy and goals
- Key Messages
- Target Audiences
- Core audience
- Secondary audience
- Enablers
- Support Implementationsupport messages
- Support resources:
**IT Express: Multi-tiered support | Front line for support
**Departmental supportKey Contacts: Role and responsibilities | etc.- Other key contacts
- Support Schedule
- Task List
- Benchmarks
Organization of support: Typical faculty members who use educational technology get their support from multiple providers.
- Identify clearly which provider is responsible for what supportAssessment: Support metrics| etc.