Training and Support: Strategy and Tactics
This section is focused on the training and support models that need to be developed in support of the Fall 2006 roll-out.
Training Program
- Training strategy and goals
- Key training messages
- Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Captivates | Classes | etc.
- Schedule: Training| Demos & Presentations | Orientation sessions|etc.
- Assessment: Training metrics| etc.
Support Strategy
- Support strategy and goals
- Key support messages
- Support resources:
**IT Express: Role and responsibilities | etc.
**Teaching Resources Center: Role and Responsibilities | etc.
**Departmental support: Role and responsibilities | etc.- Other key contacts
- Support Schedule
- Task List
- Assessment: Support metrics| etc.