Agenda/Notes:
Send email to jmjohnstone@ucdavis.edu know if you'll need to dial in and I'll set up the Toll-free ReadyTalk line: 866-740-1260, access code 7545991
Attendees: Joyce
Topics
- Training schedule issues
- for Steve - check with Fernando on assisting with gradebook drop-ins for grading period starting next week. Steve will be on campus this week in case Fernando needs assistance.
- for Fernando - none
- Spring quarter start up - do more drop-ins; training sessions not well attended; do four drop-ins and one training session. Begin of quarter and end of quarter 3/2. Complete: Need to clear with Kirk - Steve notified Kirk and they had a email dialogue to confirm. Change location to Surge II small conference room with three laptops starting Spring Quarter.
- Larger vision for training and support as user experience evolves - Action: Joyce send email to Liz/Kirk to see how to go forward on this.
- Remedy or RSN Ticket Status
- Remedy tickets; check with Dan/Mike on backup plans/capacity planning when short-staffed. Update: Effective immediately Dan will have Theo triage and assign tickets to SmartSite team (Steve or Dave) when ITX is short-staffed. This way tickets won't sit at ITX. Theo starts the process early in AM at the start of his shift.
- SmartSite Support Plan
- Communication Tasks
- See Jira Tickets below
- Fernando - SS-276; posted comment Fernando will review document and have Kirk post.
Past Action Items:
- Continue to clean up Jira tickets.
- Posted changes to CMDCOM-11 on 10/14 for Middleware to complete these changes: due from Middleware Feb 2011.
- Posted another comment (on 2/22) to Kirk SAK-549 - Kirk to see if this was still planned: Where is the request for stuID in roster and pictures?
Real-time list of Blocker & Critical tickets for next production release