Training and Support: Strategy and Tactics
This section is focused on the training and support models that need to be developed in support of the Fall 2006 roll-out.
Training Program
- Training strategy and goals
- Key training messages
- Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Online Video Tutorials (Captivates) | Classes | etc.
- Schedule: Training| Demos & Presentations | Orientation sessions|etc.
- Assessment: Training metrics| etc.
Support Strategy
- Support strategy and goals
- Key support messages
- Support resources:
- Remedy 3 Tier Support Plan (DRAFT: 3/28/06).
- IT Express: Role and responsibilities | etc.
- Teaching Resources Center: Role and responsibilities | etc.
- Departmental technology support: Role and responsibilities | etc.
- Other key contacts: TBD | TBD
- Support Schedule
- Task List
- Assessment: Support metrics| etc.
Important Information
Concerns
- When do we announce that ITX is available for Sakai support?
- Need to define which type of support will be available.
- Unicon training didn't tell ITX staff how to troubleshoot Sakai.
- See when we have our practice if we can use the "Solution" portion of Remedy.