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Training and Support: Strategy and Tactics

This section is focused on the training and support models that need to be developed in support of the Fall 2006 roll-out.

Training Program Ideas

  • Training strategy and goals
  • Key training messages
  • Training tactics: Faculty Mentors |Current FMFP Assignments| ET Partners| Tech Tips | Online Video Tutorials (Captivates) | Classes | etc.
  • Schedule: Training| Demos & Presentations | Orientation sessions|etc.
  • Assessment: Training metrics| etc.
  • Remedy Training/Practice: ITX + ETPs + Faculty Support
    • Fridays will probably still be fine, but she won't know until next week.
    • Set up three tentative dates.
  • Begin Sakai training with TSCs
    • 6 - 10 one-hour training sessions
    • Ask CS about survey of TSCs: what type of support they supply.
    • Ann Mansker can tell us who's doing academic support 300-odd
  • Train Support Staff to Support Sakai
    • Users can self-register for Jira on the national site
  • Sakai Admins Training
  • Start/end of term are bad/busy times for ITX
  • Fridays best: ? day for each of two groups
  • Spring: only one new pilot, mostly working with it on their own and with ETP
  • Summer: SITT
  • If ITX had access to drafted Tech Tips, they could go in and play with it.
  • Training mid/late-Spring quarter, pre-grading

Fall Sakai Workshop Schedule

Download the Fall Sakai workshop schedule

SmartSite Workshop Training Materials

Introduction to Teaching with SmartSite (draft) ((PowerPoint

Advanced Teaching with SmartSite (draft)
PowerPoint

SmartSite Course/Site Owners Followup Spreadsheet

Spreadsheet

Support Strategy

  • Support strategy and goals
  • Key support messages
  • Support resources:
    • Remedy 3 Tier Support Plan (DRAFT: 3/28/06).
    • IT Express: Role and responsibilities | etc.
    • Teaching Resources Center: Role and responsibilities | etc.
    • Departmental technology support: Role and responsibilities | etc.
    • Other key contacts: TBD | TBD
  • Support Schedule
  • Task List
  • Assessment: Support metrics| etc.
  • See VetMeds QuickTips example at http://vetpda.ucdavis.edu/sakai/PilotStudentQuickTips.pdf

Important Information

Concerns

  • When do we announce that ITX is available for Sakai support?
  • Need to define which type of support will be available.
  • Unicon training didn't tell ITX staff how to troubleshoot Sakai.
  • See when we have our practice if we can use the "Solution" portion of Remedy.
  • According to FMFP participant, if they can't solve their poblem in a day they will give up. Their free time is highly structured and there's now ay they can wait longer than a day to get something done.

Possible Site Structure/Breakdown

  • Free workshops
  • Feature demonstrations
  • Pedagogical support: Campus teaching and learning centers
  • Help documentation
  • Getting help

Training Implementation and Events

Event

Date

Location

Description

Demonstrators

Sakai Demos

4/6/09

Olson 53A

Introduced Sakai to new audience: GSI and Faculty who teach languages (ESL and non-English). Gave brief PPt overview. UC Consortium for Language and Lit Director Robert Blake showed (competing) CMS, Moodle.

Nancy Olson, Andy Jones, Robert Blake

Sakai Workshop Videos

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