This document contains examples of access cards that are damaged, worn, broken, etc.
These cards may fail intermittently or altogether – on all locks, or just some. They are in need of replacement.
A combination of visual inspection + track verification with the USB troubleshooting reader (NOT the Onity encoder) is a standard way to tell if a card is damaged. |
TLDR; We're looking for the character 'E' OR missing data where track 1 & 2 data would normally be.
Track 3 will always show no data or an error. A track 3 error can happen EVEN though the data is valid! |
Each service desk should be equipped with at least one troubleshooting reader. If they are not available then please submit a ticket to the CSG helpdesk. |
If you are unfamiliar with how to read the track data, read this article first https://ucdavis.jira.com/wiki/spaces/SHDS/pages/2927296589/How+to+interpret+track+data+for+different+Card+Types?atlOrigin=eyJpIjoiYzJhOGQwNWVjMTRjNGU0YWI1Yjk5ZjdhZjc4NDg4ZTIiLCJwIjoiYyJ9 |
Remember, the output will always be in order of track 1 -> track 2 -> track 3 Track 3 errors will show up as +E? ------------------------------------------------------------------------------ Scenario: Track 1 has an error, track 2 is valid, track 3 may be valid. Track 1 error will show up as %E? Lockout Card Format: %E?;0000000000000000000000000000001234500?+E? Aggie/Temp Card Format: %E?;0000000000000000000000000098765432100?+E? Scenario: Track 1 is missing data, track 2 is valid, track 3 may be valid. Lockout Card Format: ;0000000000000000000000000000001234500?+E? Aggie/Temp Card Format: ;0000000000000000000000000098765432100?+E? - Card will work at building exteriors and dining commons. - Card will not work for Lenel rooms / suites. - Card may work for Onity rooms. ------------------------------------------------------------------------------ Scenario: Track 1 is valid, track 2 has an error, track 3 may be valid. Track 2 error will show up as ;E? Lockout Card Format: %000054321?;E?+E? Aggie/Temp Card Format: %7654321^01?;E?+E? Scenario: Track 1 is valid, track 2 is missing data, track 3 may be valid. Lockout Card Format: %000054321?+E? Aggie/Temp Card Format: %7654321^01?+E? - Card will not work at building exteriors and dining commons. - Card will work for Lenel rooms / suites - Card may work for Onity rooms. ------------------------------------------------------------------------------ Scenario: Track 1 has an error, track 2 has an error, track 3 may be valid. All Card Formats: %E?;E?+E? - Card may work for Onity rooms but that's it. Scenario: Track 1 is missing data, track 2 is missing data, track 3 is missing data. All Card Formats: - Card will not work anywhere |
Pictures and descriptions provided courtesy of Justin M Smith (jumsmith@ucdavis.edu) - Thanks!
