Training and Support: Strategy and Tactics
- Support Strategy
- Service Goals
- Support Goals
- Key Messages
- Target Audiences
- Core audience
- Secondary audience
- Enablers
- Support Implementation
- Primary Tactics
- Secondary Tactics
- Key Contacts
- Support Schedule
- Task List
- Benchmarks
Organization of support: Typical faculty members who use educational technology get their support from multiple providers.
- Identify clearly which provider is responsible for what support
Training Strategy, Goals, and Tactics
Track the role, progress, and related communications of those departments/programs responsible for the support and training of Sakai.
Faculty Mentors
- Incorporate information here.
ET Partners
- Provide direct and indirect support.
- Develop Tech Tips and Captivates.
- Current FMFP Assignments
- ET Partners Advertisement
IT Express
- Multi-tiered support
- Front line for support