...
See Also the list of videos on the SmartSite "Sakai Pilot" Site:
https://smartsite.ucdavis.edu/access/content/group/e49c3d54-a6f7-47e8-8057-79575bc2c611/Training%20Presentation%20Recordings.html
Support Strategy -
I believe this is what we decided in our Team Lead's meeting April 17, 2006
4 primary strategies of support for faculty
IT Express - Starting June 1, 2006, same level of support as MyUCDavis, including the usage of Remedy.
TRC - Pedagogical Support
Mediaworks - ET Partners, including one on one support if needed
Application Development Support - This is usually referral to the technical team from IT Express or TRC.
Posted by Sandra Stewart at Apr 21, 2006 14:44 | Permalink | Remove | Reply To This