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Process for Setting Up and Giving SmartSite Workshops
Process for Setting Up and Giving SmartSite Workshops
Support Strategy
- Support strategy and goals
- Key support messages
- Support resources:
- Remedy 3 Tier Support Plan (DRAFT: 3/28/06).
- IT Express: Role and responsibilities | etc.
- Teaching Resources Center: Role and responsibilities | etc.
- Departmental technology support: Role and responsibilities | etc.
- Other key contacts: TBD | TBD
- Support Schedule
- Task List
- Assessment: Support metrics| etc.
- See VetMeds QuickTips example at http://vetpda.ucdavis.edu/sakai/PilotStudentQuickTips.pdf
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