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- When do we announce that ITX is available for Sakai support?
- Need to define which type of support will be available.
- Unicon training didn't tell ITX staff how to troubleshoot Sakai.
- See when we have our practice if we can use the "Solution" portion of Remedy.
- Begin Sakai training with TSCs
- 6 - 10 one-hour training sessions
- Ask CS about survey of TSCs: what type of support they supply.
- Ann Mansker can tell us who's doing academic support 300-odd