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- When do we announce that ITX is available for Sakai support?
- Need to define which type of support will be available.
- Unicon training didn't tell ITX staff how to troubleshoot Sakai.
- See when we have our practice if we can use the "Solution" portion of Remedy.
- According to FMFP participant, if they can't solve their poblem in a day they will give up. Their free time is highly structured and there's now ay they can wait longer than a day to get something done.
Possible Site Structure/Breakdown
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