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• Q. I'm a sponsor and have completed all of the steps but the person I'm sponsoring can't create an account.
  • A. Please call 530-754-HELP and one of our Service Desk technicians
    will be able to help you
• Q. How long can I sponsor an individual?
  • A. One year is the maximum time for a TAF to be instated. It can be extended after a year for another year. However, each TAF needs to be renewed after one year per policy.
• Q. How can I extend a TAF for longer than a year?
  • A. Yes. You can extend it, repeatedly. A TAF cannot be authorized, however, for longer than a year at a time.
• Q. Will I be able to review other people's sponsor and/or approver list?
  • A. No. When you log into your Online TAF page, you will be able to see the TAFs you are associated with and specifics about each one. Other sponsored applicants will only be visible to those who sponsor (or approve) them.
• Q. How can I terminate my sponsored user's access?
  • A. Please download this fill out an account cancellation form and fax it to the phone number listed near at the bottom of the pageform. If you have questions about the this form , our or process, please contact the IT Express Computing Service Desk at 530-754-HELP can advise you.

Support

• Q. What if I don't hear from my sponsor?
  • A. Please call 530-754-HELP and one of our Service Desk technicians will be able to help you.
• Q. If the Online TAF doesn't work, who do I call?
  • A. Please call 530-754-HELP and one of our Service Desk technicians will be able to help you.
• Q. If the Online TAF doesn't work, who do I call?
  • A. Please call 530-754-HELP and one of our Service Desk technicians will be able to help you.